Refund Policy

At Dream Apparel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition as when you received it.
  • It must be in its original packaging (if applicable).
  • Refund requests must be made within [insert number of days, e.g., 14 days] from the date of delivery.

2. Non-Refundable Items

We do not offer refunds on the following items:

  • Sale or discounted items
  • Gift cards
  • Items marked as "final sale"
  • Custom or personalized products

3. How to Request a Refund

To initiate a refund, please contact us at dreamappareal34@gmail.com within [insert number of days, e.g., 14 days] from the date of delivery. Provide the following details in your email:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

Once we receive your request, we will guide you through the next steps.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process the refund to your original payment method within [insert number of days, e.g., 7-10 business days].
  • Please note that shipping charges are non-refundable.

5. Return Shipping Costs

You will be responsible for paying for your own return shipping costs, unless the item was defective or we made an error in fulfilling your order. Shipping costs are non-refundable.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at dreamappareal34@gmail.com with a description and photo of the issue. We will arrange for a return or replacement of the damaged/defective product at no additional cost to you.

7. Exchanges

Currently, we do not offer exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order.

8. Order Modifications or Cancellations

Once an order has been processed and shipped, it cannot be modified or canceled. Please double-check your order before completing your purchase.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, feel free to reach out to us:

Email: dreamappareal34@gmail.com